Refund Terms for STRATALUXIA

Welcome to STRATALUXIA. We value your satisfaction and aim to ensure a seamless experience with our services. Our refund policy outlines the circumstances under which refunds may be considered and the procedure for requesting them.

1. General Conditions

All refund requests are subject to the conditions outlined below. By using our services, you acknowledge that you have read and understood these terms.

2. Eligibility for Refunds

• Service Non-Delivery: If the service is not delivered by the committed time, you may qualify for a refund.
• Discrepancies: Substantial discrepancies between what was promised and what was delivered can result in eligibility for refund.
• Technical Issues: Any unresolvable technical issues caused on our part.

3. Non-Refundable Conditions

Refunds will not be provided under the following circumstances:

• Change of mind after service delivery.
• Failure to provide necessary information for service delivery.
• Issues arising from third-party systems or platforms.

4. Refund Request Process

1. Submit a Request: Email your refund request to [email protected] with all relevant details of your purchase and issue.
2. Review Period: STRATALUXIA will review your request within 5-7 business days.
3. Notification: You will be notified of the decision via email.

5. Timeframe for Refunds

If approved, the refund will be processed within 14 business days to the original method of payment.

6. Modifications to This Policy

STRATALUXIA reserves the right to modify or update this policy at any time. Changes will be communicated via our website at least 30 days before taking effect.